Legal Document

Privacy Policy

Effective Date: January 15, 2026 · Manal Health Care

This policy applies to all users of the Manal Health Care website and services. Please read it carefully. If you have any questions, contact us at support@manalhealthcare.com or call +91 7394966566.

Introduction

Welcome to Manal Healthcare. Manal Healthcare is a medical tourism facilitation company registered in India. We work as a connecting platform that helps patients — both from India and other countries — get in touch with licensed hospitals, clinics, and medical professionals. We do not provide medical services, diagnosis, or treatment ourselves.

This Privacy Policy explains how we collect, use, store, share, and protect the information you provide while using our website and services. By using our website, you agree to the practices described in this policy.

Manal Healthcare acts only as a facilitator, not a healthcare provider. Any personal or medical information you share with us is used only to help connect you with third-party doctors, hospitals, or healthcare institutions.

Information We Collect

2.1 Personal Identification Data

When you use our platform, we may collect:

Your full name and date of birth
Your nationality and country of residence
Your email address and phone number
Passport or government ID details (if needed for international coordination)
Your communication or messages with our team

2.2 Medical Information (User-Submitted)

To help us connect you with the right doctor or hospital, you may choose to share:

Details about your medical condition or concern
Your past treatment history or medical reports (uploaded or described)
Your preferred treatment, hospital, or specialist
The urgency or timeline of your treatment

This information is shared only with the healthcare providers you are being referred to, and only for the purpose of helping you get proper care.

2.3 Technical and Usage Data

When you visit our website, we may automatically collect:

Your IP address and approximate location
Your browser, device type, and operating system
Pages you visit, time spent, and how you navigate the site
Cookie data and tracking technologies (see Section 8)
Referring links and search terms

Purpose of Data Collection

We collect and use your information to:

Understand your medical needs and connect you with suitable healthcare providers
Schedule appointments and communicate with hospitals or doctors on your behalf
Help with travel and arrangements if requested
Send updates, confirmations, and service-related messages
Improve our website and services
Meet legal requirements under Indian law
Respond to your questions and provide support

We do not use your data for unrelated commercial purposes, and we will not send you marketing messages without your clear consent.

Data Sharing and Disclosure

4.1 Healthcare Providers

With your knowledge, we share necessary personal and medical details with hospitals, clinics, and doctors only to help coordinate your treatment.

4.2 Third-Party Service Partners

We may work with trusted third parties such as travel agents, accommodation providers, and technical service providers. They are required to keep your information confidential and use it only for the intended purpose.

4.3 Legal and Regulatory Disclosure

We may share your information if required by law, court orders, or government authorities, or to protect the rights and safety of Manal Healthcare or others.
We do not sell, rent, or trade your personal information to anyone for marketing or commercial purposes.

International Data Transfers

Since we connect patients with healthcare providers around the world, your data may be transferred to or processed in other countries. These countries may have different data protection laws than your own.
In such cases, we take reasonable steps to ensure your data is handled safely and in line with applicable laws, including GDPR (where applicable) and Indian data protection laws.
By using our services, you agree to such transfers when needed for your treatment coordination.

Data Protection and Security Measures

We take reasonable steps to protect your personal and medical data, including:

Using encryption (SSL/TLS) during data transfer
Limiting access to authorized staff only
Secure storage of documents and records
Regular checks of our data practices

However, no system on the internet is completely secure, and we cannot guarantee absolute security. You share information at your own risk.

Your Rights as a Data Subject

Depending on applicable laws, you have the right to:

Access the data we hold about you
Correct any incorrect or incomplete information
Request deletion of your data (where legally allowed)
Withdraw your consent at any time
Object to certain types of data use
Request your data in a structured format

To use any of these rights, please contact us using the details below.

Cookies and Tracking Technologies

We use cookies to improve your experience and understand how our website is used. These include:

Essential cookies (for basic functionality)
Analytics cookies (to understand website usage)
Preference cookies (to remember your settings)

You can control or disable cookies through your browser settings, but some features may not work properly if you do.

Third-Party Links and External Websites

Our website may contain links to other websites, such as hospitals or clinics. These websites have their own privacy policies, and we are not responsible for their content or practices.

We recommend reviewing their privacy policies before sharing any information.

Updates to This Policy

We may update this Privacy Policy from time to time. Any important changes will be posted on this page with a new effective date.

By continuing to use our website, you accept the updated policy.

Contact Information

Have questions about this policy? We're here to help.

Manal Health Care

📧 Email

support@manalhealthcare.com

📞 Phone

+91 7394966566

🌐 Website

manalhealthcare.com

📍 Location

India